open for business
blogging,  featured

Open for business?

I needed to contact a senior manager in a financial institution in a foreign country,and rang her direct line. No answer. For two days. The company’s website carried only one number — for customer service. No main switchboard. The customer service line produced a garbled recorded message in three languages, and five or six options, none of which enabled me to speak to anyone who might connect me to the person I wanted. This happened three times. 

I happened to have the business card of another senior person whom I had met at the same time as the person I was trying to contact. I rang his direct line (the only number on his card) twice. No answer. I resorted to email, sending the questions I needed to ask. Two days later, no reply. 

The only reason I am persisting is that we have business to transact. But it does make me wonder how much business this company is losing by being so inaccessible. Sadly, they are not unique in this. For one reason or another, many companies remain similarly inaccessible, and I have to ask them, “Are you open for business?”